Privacy Policy

Last Updated: January 1, 2026

1. Introduction

This Privacy Policy ("Policy") describes how the developer of Dua Chat ("Developer", "we", "us", or "our") collects, uses, stores, and protects information when you use the Dua Chat mobile application ("App") available on the Apple App Store.

By using the App, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, you must not use the App and must immediately uninstall it from your device.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using the App, including:

  • Account registration information (name, email address, etc.)
  • Profile information and preferences
  • Payment and subscription information (processed through Apple and third-party payment processors)
  • Feedback, comments, or communications you send to us

2.2 Automatically Collected Information

The App may automatically collect certain information about your device and usage, including:

  • Device information (device type, operating system, unique device identifiers)
  • App usage data (features used, time spent, interactions)
  • Analytics data (collected through Firebase Analytics and similar services)
  • Crash reports and performance data
  • IP address and general location information

2.3 Third-Party Services

The App uses third-party services that may collect information used to identify you, including but not limited to:

  • Apple App Store (for app distribution and in-app purchases)
  • Firebase Analytics (for usage analytics)
  • Stripe (for payment processing)
  • Other analytics and service providers

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide, maintain, and improve the App and its features
  • To process transactions and manage subscriptions
  • To send you notifications, updates, and promotional communications (with your consent where required)
  • To respond to your inquiries, comments, or requests
  • To analyze usage patterns and improve user experience
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our Terms and Conditions

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY. YOU ACKNOWLEDGE THAT YOU PROVIDE YOUR INFORMATION AT YOUR OWN RISK.

Your data may be stored on servers located in various jurisdictions, including outside your country of residence. By using the App, you consent to the transfer of your information to such locations.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, analytics, cloud storage)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with any merger, sale of assets, or acquisition of all or a portion of our business
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others
  • With Your Consent: For any other purpose disclosed to you with your consent

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your data to another service
  • Opt-Out: Opt out of certain data collection and marketing communications

To exercise these rights, please contact us through the App Store listing or through the contact information provided in the App. We will respond to your request in accordance with applicable law.

You can also manage certain privacy settings directly within the App or through your device settings (e.g., iOS Privacy settings).

7. Children's Privacy

The App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

8. Cookies and Tracking Technologies

The App may use cookies, web beacons, and similar tracking technologies to collect and store information about your usage. These technologies help us improve the App and provide a better user experience.

You can control cookies through your device settings, but disabling cookies may affect the functionality of the App.

9. Third-Party Links and Services

The App may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party services you access through the App.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or accounting purposes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using the App, you consent to the transfer of your information to countries outside your country of residence, including countries that may not have the same data protection standards as your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App or by other reasonable means.

Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you must stop using the App and uninstall it from your device.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE DEVELOPER SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, USE OF, OR DISCLOSURE OF YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH ACCESS, USE, OR DISCLOSURE RESULTS FROM NEGLIGENCE, BREACH OF CONTRACT, OR OTHERWISE.

IN NO EVENT SHALL THE DEVELOPER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE COLLECTION, USE, OR DISCLOSURE OF YOUR PERSONAL INFORMATION, EVEN IF THE DEVELOPER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

To exercise your California privacy rights, please contact us through the App Store listing or through the contact information provided in the App.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

Our legal basis for processing your personal information includes: (1) your consent, (2) performance of a contract, (3) compliance with legal obligations, (4) protection of vital interests, (5) performance of a task carried out in the public interest, and (6) legitimate interests.

To exercise your GDPR rights, please contact us through the App Store listing or through the contact information provided in the App.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the App Store listing or through the contact information provided in the App.

BY USING THE DUA CHAT APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS POLICY, YOU MUST NOT USE THE APP.